Resume

Education

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2024-2025

Javascript

HTML and CSS

2021

TEFL Certification - 120-hour online course with LOVE TEFL

2018

Training - Transitioning to virtual EFL Classrooms, using Google Classroom and Language Assesment.

2015-2020

Bachelor's Degree in Educational Science, English Language Specialty.

2018

Certificate in Backward Planning and Leveled Speaking Activities.

06-2024 - PRESENT

Freelance

Completed Codecademy Javascript Course to focus on troubleshooting and resolving technical issues within software platforms.
Completed the Codecademy HTML and CSS course, gaining web development skills and successfully contributing to the creation of websites for small local businesses.
Developed my very first website from scratch, applying HTML and CSS.

01-2022 - 06-2024

Enerflo LLC

Provided online chat, phone and email support to assist customers in navigating and utilizing Enerflo's CRM for customer management.
Promoted from Chat Support to Technical Support for leading ticket completion and streamlining partner inquiries.
Acquired a proficient understanding of multiple CRMs (Hubspot, Salesforce), ticketing tools ( ClickUp, JIRA), and communication tools (Slack, Intercom).
Integrated design tools (Solo, Aurora Solar, etc) as well as lender systems (Goodleap, Mosaic) with the CRM via APIs, ensuring seamless functionality through extensive testing.
Gained foundational knowledge of JavaScript and HTML to efficiently troubleshoot system issues and use JavaScript to build and update customer products within the CRM.
Developed and implemented Twilio integrations for businesses for automated customer notifications, improving communication efficiency.
Assisted customers with proposal pricing issues by creating, updating, and enabling new pricing options based on lender system capabilities and state-specific regulations.
Translated technical documentation (solar installation agreements, proposals) to Spanish and conducted Zoom sessions, providing Spanish training to customers on how to use the CRM.

08-2019 - 05-2020

Freelance

Provided online Spanish sessions to students of varying ages, utilizing diverse teaching techniques and styles tailored to individual needs.
Implemented a variety of educational tools such as Kahoot, Edpuzzle, Quizlet, and Quizziz to create engaging, interactive lessons.

08-2019 05-2020

Zarrow International School

Developed and implemented lesson plans for Social Studies in Spanish, helping students discuss Oklahoma history in Spanish.
Conducted science experiments while teaching students scientific vocabulary.
Provided one-on-one tutoring, building strong relationships to address students' unique needs and challenges.
Translated between Spanish and English at Parent Conferences.
Created an organized, respectful learning environment, managed conflicts, and kept students engaged.
Performed cultural presentations to enhance students' understanding of the Spanish-speaking world.

01-2022 - 06-2024

Telus International LLC

Provided high-quality customer service for Saks’ luxury retail brand, assisting customers with placing online purchases, processing payments and refunds, price matching, and requests to other departments, all through phone and email.
Managed multiple software tools and CRM systems (Salesforce) to create and resolve tickets, while setting deadlines and prioritizing tasks.
Resolved ticket issues related to order delays, incorrect items, or delivery errors, working closely with other teams to ensure timely and accurate resolutions, maintain customer satisfaction, and improve overall operational efficiency.
Keep customers informed about product features, sizes, and available discounts, helping customers make informed purchase decisions.

Proficient in CRM platforms, SaaS, B2B startups.
Working knowledge of JavaScript, HTML, and CSS for troubleshooting, debugging, and implementing front-end web development solutions.
Experienced in configuring and managing API integrations to streamline business workflows.
Experienced in training and onboarding users into CRM systems.
Ability to multitask effectively in fast-paced, dynamic, and technically complex environments.